Archive for May 2012

Best free online survey tool – SurveyExpression review

Free online survey softwareWhen you’re searching for the right online survey tool, there are hundreds of free online survey tools you can choose from. It can become dizzying trying to figure out which of these tools really has the best survey software — let alone try and figure out which of them can do exactly what you need to do for free.

Setting up an effective online survey does not have to be expensive or complicated. In fact, if your goals are modest, it can cost you only your time. Many businesses do not need the elaborate precision required for formal surveys. It is enough to ask a chosen group of customers what they think about a product or service.

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ZenDesk Review: cloud based help desk software system

Zendesk is a web based based help desk support service (SaaS – Software as a Service) that can be used by any small, medium or enterprise businesses, freelancers, service providers and anybody who is in need of a help desk for efficient customer support, whether they have only one agent handling problems or a large staff. It helps agents answer questions, track issues and streamline interactions. Zendesk’s simplicity of operation, its extensibility and potential for customization and the variety of tools it offers to manage the customer relationship makes it one uniquely proportioned help desk offering in the cloud.

Answering customer questions and resolving issues is a complicated process, prone to glitches that lets customers slip through the cracks. Help desk support provides resources to keep track of contacts, making sure each customer gets the attention required to make sure their experience, and thus their image of the company and its customer service operation remains as positive as possible. It helps customer service agents remain organized and productive by prioritizing their activities and making sure nothing gets forgotten. The best such systems allow queries to reach agents through a variety of communications channels and help the agent leverage resources within his own company to assist the customer.

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